Terms of Service:

  • We expect all residential accounts to settle their balances immediately upon job completion unless arranged otherwise beforehand with prior authorization. We reserve the right to ask for qualifying documentation before accepting a job or doing an estimate. Documents may include ID, copies of credit scores, bank statements, proof of home/property ownership and/or more.

  • All commercial accounts that are not on-going/one-time accounts are expected to settle their balance in full no later than 30 days from the date listed on the invoice received. This is our standard protocol for how we outline these types of contracts due to our state regulations for our own protection. If the payment terms are negotiated differently, then we expect those payment terms to be followed. At the point of when we invoice is when we acknowledge the contract agreement is fully completed. We do offer a 100% customer satisfaction guarantee, however, if any further labor is necessary, it will only proceed after balances are settled in full. No labor will start until a contract is executed and we verify that tax information has been collected by your company’s correct department.

  • We may also, at our own discretion, require an up-front deposit of up to 25% of a contract’s value upon execution. In other cases, we may require a card number to be put on file which means you authorize us to charge this card if necessary. If a deposit is a part of any contract with us, it is to be paid immediately upon contract execution. The deposit is non-refundable and will be credited towards the first or only invoice.

  • All commercial entities that refuse to pay their balances will have legal action taken against them in a manner proper to the situation with proper legal procedures.

  • Ongoing commercial contracts are expected to be paid in installments either biweekly (15 days) or monthly (30 days) depending on the contract. Once an account becomes late, labor will cease until the account is paid up to date. The amount owed late will incur a surcharge of 5% per month until paid. Legal action will follow based on contract terms if payment is refused. Once an account is paid up to its current balance, labor will resume immediately per contract terms.

  • Government, state or county accounts/contracts payment terms will be dependent on the job size, length, and frequency.

  • Release of Liability- Driftworks Power Washing & Sanitation LLC will not be held financially liable for any plants, grass, or trees that are negatively affected or potentially killed by the chemicals/agents that we use to complete the job proposed. We take precautions to take care of anything and everything in the environment, however, we cannot fully guarantee plant, grass, or tree survival every time. Both: biodegradable and non-biodegradable chemicals/cleaning agents may, could be, or are used in our work depending on the job proposed. Everything we use is legal in the state of Maryland and SDS sheets are available upon request. We follow all state of Maryland EPA guidelines and regulations. We also will not be held financially liable for any damages to any old, worn, or previously damaged painted/non-painted surfaces, objects, or property that are caused by or worsened by the cleaning labor, equipment, or cleaning agents/chemicals we use for the job proposed. For any indoor/enclosed sanitation fogging services proposed, we ask all persons/employees to be removed and stay out of the treated area for 45 minutes minimum. Anyone who enters the treated area before 45 minutes after job completion has done so at their own risk and could suffer adverse health complications, effects, consequences, or symptoms. It is the responsibility of the party signing this proposal to tell this information to whoever needs to be told to.

No Accessibility / Obstruction Policy:

  • Customer is responsible for ensuring all areas to be serviced are safely accessible at the time of service. If our technicians are unable to access the property or specific service areas due to locked gates, vehicles, furniture, debris, animals, construction materials, or any other obstruction, a minimum service charge of $199 will apply. Additional charges may be incurred if our team is required to move items or clear access to complete the work. Any obstructed or inaccessible areas may be excluded from service at our discretion and will still be subject to the agreed service charges.

Scheduling Reservation Fee:

  • Your appointment time is reserved exclusively for your property. Cancellations or rescheduling requests made within 24 hours of the scheduled service will incur a $150 scheduling fee due to lost production time and route planning. If weather is a factor, this will be automatically waived. Thank you.

Authorization to Charge Card on File:

By scheduling service with Driftworks Power Washing & Sanitation LLC. and providing a credit or debit card, the Customer authorizes Driftworks Power Washing & Sanitation LLC. to securely retain the card on file and charge the card for any approved services, outstanding balances, applicable fees, or charges incurred under these Terms of Service.

This authorization includes, but is not limited to:

  • Payment for completed services.

  • Late cancellation or rescheduling fees.

  • Minimum service charges due to inaccessible work areas, locked gates, obstructed surfaces, unavailable water sources, or other site conditions that prevent completion of scheduled work.

  • Additional services, labor, or charges authorized by the Customer.

  • Unpaid balances not remitted within the agreed payment terms.

The Customer agrees that Driftworks Power Washing & Sanitation LLC. may charge the card on file for such amounts without obtaining additional authorization at the time of each charge. A receipt or invoice will be provided for all charges.

By accepting an estimate, scheduling service, or providing payment information, the Customer acknowledges and agrees to this authorization and all terms contained herein.

The Customer acknowledges that submission of payment information constitutes electronic authorization and shall have the same force and effect as a handwritten signature.

*We reserve the right to change our terms of service, scheduling reservation fee, and the payment terms and options at any time

Thank you! - The Driftworks Power Washing & Sanitation Team